Support

PlantDecide is a product of Innovo Mind, LLC.

Product and account support

For product, account, access, or technical questions, email support@plantdecide.com.

Buyer support phone

For buyer-support calls or voicemail, call +1 901-264-9777.

Orders, payments and refunds

Paid PlantDecide orders are processed by Paddle as Merchant of Record. For a Paddle receipt, transaction, payment, or refund request, use the links in your Paddle transaction email or visit Paddle buyer support.

For help with the PlantDecide product or your account before contacting Paddle, email support@plantdecide.com or use the buyer-support phone above.

Subscription cancellation

Toolkit Pro can be canceled through your PlantDecide Account. Cancellation takes effect at the end of the current paid billing period and prevents future renewal charges. Refund eligibility is governed by the PlantDecide Refund Policy, Paddle's applicable policy, and mandatory legal rights.

General contact

For general questions about PlantDecide or Innovo Mind, LLC, email hello@plantdecide.com.

When contacting support

Please describe the tool or account issue and include enough context to reproduce the problem. Do not send passwords, magic-link URLs, payment-card details, trade secrets, export-controlled information, or other sensitive plant data by email.