Refund Policy
Paid PlantDecide orders are processed by Paddle as Merchant of Record. PlantDecide does not provide an additional voluntary money-back guarantee beyond Paddle's applicable refund policy and rights required by law.
1. Refund eligibility
PlantDecide purchases are subject to Paddle's refund policy and applicable mandatory buyer or consumer rights. Unless applicable law requires otherwise or Paddle approves a refund under its policy, transactions are non-refundable and non-exchangeable.
Mandatory statutory rights always apply where required. Paddle may also consider discretionary refund requests on a case-by-case basis under the policy in effect for the transaction.
2. Requesting a refund
Refund requests must be submitted to Paddle, which processes the transaction and any approved refund. Use the transaction receipt or subscription-management link supplied by Paddle, or visit Paddle buyer support.
For a product, access, or technical problem, contact support@plantdecide.com first so we can try to resolve the issue. Innovo Mind, LLC does not send transaction refunds directly to buyers outside Paddle's refund process.
3. Subscription cancellation
You may cancel Toolkit Pro through your PlantDecide Account. Cancellation takes effect at the end of the current paid billing period and prevents future renewal charges. Cancellation does not automatically refund the current billing period; any refund remains subject to Paddle's policy and applicable law.
4. Technical or product issues
If a material technical problem prevents access to the paid features described for Toolkit Pro, contact PlantDecide support with enough information to investigate. If the issue cannot be resolved, you may submit a refund request to Paddle for review under its applicable policy and any mandatory rights.
5. Applicable Paddle policy
Paddle's policy in effect at the time of the transaction governs Paddle's refund processing. You can review the current Paddle Refund Policy and Paddle Buyer Terms. If a mandatory legal right provides greater protection, that right is not limited by this policy.
6. Contact
For product, billing-navigation, or refund-related questions, contact support@plantdecide.com or call +1 901-264-9777. For general company questions, contact hello@plantdecide.com.